Policy Objectives

At Nearby Locksmith, we prioritize your business and respect your privacy. We aim to ensure that any personal information you provide is kept secure, and our Privacy Policy outlines how we manage this data. This Privacy Statement is adopted by Nearby Locksmith and its affiliates and representatives operating under the Nearby Locksmith trademark, demonstrating our commitment to protecting individual privacy in line with Canada’s Consumer Privacy Protection Act and PIPEDA. Below, we detail our practices for collecting, using, and disclosing personal information.

Definitions: For the purposes of this Statement, “personal information” refers to information that can identify an individual, while “non-identifiable information” refers to data that cannot be traced back to an individual with certainty.

Collection of Personal Information: Nearby Locksmith collects personal information on a voluntary basis through various means, including quotation and lead forms, showroom, surveys, contest entries, registration forms, questionnaires, and transaction documents both online and offline. This information may include contact details (e.g., name, address, email, phone number), demographic data, household information, preferences, and transaction-related details.

Use of Personal Information: The personal information collected by Nearby Locksmith is used for:

Communicating with individuals.
Understanding individual needs.
Promoting and offering products, services, and special offers tailored to individual preferences.
Providing requested products or services as part of our ongoing customer service.
Conducting and processing transactions with customers and suppliers. This data also helps us enhance our products and services to better meet customer and supplier needs. Nearby Locksmith may occasionally contact individuals via email, mail, or phone for the above purposes.

Disclosure of Personal Information: Nearby Locksmith does not sell, rent, or trade personal information. We will only disclose personal information in the following circumstances:

With the individual’s consent or as described when the information is collected.
When permitted or required by law.
To affiliated companies for the purposes outlined above. These affiliates are restricted from using personal information for any other purposes.
To agents, professional advisors, marketing agencies, and other third parties for completing transactions, processing data, and servicing customers. These third parties are limited to using personal information solely for the contracted services. In the event of a sale of Nearby Locksmith, personal information may be included as part of the business assets.

Retention of Personal Information: Personal information is retained only as long as necessary for the stated purposes or as required by law. Once no longer needed, the information is anonymized or destroyed.

Non-identifiable Information: Nearby Locksmith uses non-identifiable information to evaluate website content and traffic, improving site navigation and developing programs and content of interest. Aggregate non-identifiable information is used for statistical analyses of collective characteristics and behaviors and to gauge demographics and interests.

Third-Party Websites: Our websites and social media platforms (e.g., Facebook, Instagram, HomeStars, X, TikTok) may link to third-party sites that may collect personal information. This Privacy Statement does not cover the practices of such third parties. We encourage individuals to review the privacy policies of these third parties before providing personal information.

Data Security: Nearby Locksmith has implemented appropriate measures to safeguard personal information in our control. This includes storing data in secure, confidential cloud-based databases managed by third-party providers. Despite these measures, internet transmissions may be intercepted, and Nearby Locksmith is not liable for any interception or misuse of information. Employees are restricted from using or disclosing personal information contrary to this Statement.

Accessing Personal Information: Individuals have the right to access, verify, correct, or amend their personal information collected by Nearby Locksmith. We strive to keep personal information accurate and up-to-date. To access or amend your information, please email info@nearbylocksmith.ca.

Filing a Complaint: To file a complaint regarding the collection, use, or disclosure of personal information, email info@nearbylocksmith.ca. We will investigate all complaints promptly and inform the complainant of the investigation results and any actions taken.

Choice and Consent: Providing personal information is voluntary. Individuals can opt out of receiving informational and promotional materials or object to the collection, use, and disclosure policies by contacting Nearby Locksmith at info@nearbylocksmith.ca. Opt-out options are also available in promotional mailings. Note that withholding personal information or objecting to its use may limit access to certain promotions and features. Personal information is obtained and used only with your expressed or implied consent, depending on the context.

Links:

PIPEDA: https://laws-lois.justice.gc.ca/ENG/ACTS/P-8.6/index.html

CPPA: https://ised-isde.canada.ca/site/innovation-better-canada/en/consumer-privacy-protection-act#